WHO WE ARE
About eGov SA Summit & Expo
eGOV SA summit & expo is an annual multi-stakeholder platform that enables expert conversations, debates, strategy formulation, awareness and dissemination of knowledge, opportunities and approaches that enhance the implementation of egovernance on a state, local and individual levels.
The key goal of eGOV SA summit & expo is to help governments of the SADC region develop their use of e-services in a meaningful and future oriented way. In doing this, focusing on a citizen and user centric perspective is crucially important if governments want their e-services to be widely used.
The final objectives among others include:
- Acquire an ardent culture of governance thoroughgoingness using digital technology
- Gain new insight into government use of e-services to render efficient citizen needs in a meaningful and future-oriented way.
- Champion special skills and orientation in the design and development of digital conversion roadmaps for the various public service sectors
- Adopt the culture of constantly reviewing international eGovernance trends and their impact on the development of overall governance.
WHAT WE DO
eGOV SA SUMMIT & EXPO 2020
AREAS OF INTERVENTION
DEFINING THE DIGITAL CITIZEN
This session will look at the Internet from the user’s perspective – what citizens actually do online and what are their expectations towards the digital environment? In this debate we keep in mind that three categories of citizens exist in all countries, based on their relationship with the online world:
Digital Natives (people who have been online since birth), Digital Adopters (people who have started to use the Internet at some point during their lives) and Digital Outliers (people who have no access to the Internet or who do not use it for other reasons).
These three groups of people have different expectations towards their government, when it comes to online services, democracy and the e-governance development agenda, creating multiple digital divides. Governments cannot ignore any of the three groups and must design their governance models to meet the needs of a transforming society, where the digital divides still exist. In designing their e-services, governments need to take a more citizen-centric approach and move away from the practice where existing offline services are simply converted into online versions. New models of service provision should be elaborated with active involvement of citizens.
- Characteristics of Digital Citizens globally – differences and similarities
- Transformation into citizen-centric e-governance
- Challenges and opportunities of democracy in the Digital Era
DIGITAL RIGHTS & FREEDOMS
Society’s transformation into a digital society alters and even challenges the rights and freedoms of people and companies. The Digital Citizen’s rights and freedoms are exercised globally, across different jurisdictions and it is the role of governments to ensure their protection in this complex environment. Issues of privacy and data protection are at the forefront of this discussion.
- Human Rights Online
- General Data Protection
- Internet Freedom
This session will focus on looking at the Service Oriented Architecture of e-Governance of the future. Digital Citizens even now, but especially so in the future will never bother to visit government offices to get an approval or to submit an application. e-services are not a nice-to-have luxury service anymore, but a new baseline from which to build and develop public services. Are governments able to provide their citizens with what they need when it comes to citizen-centric e-services?
- Service Oriented Architecture – what it is and how to develop it
- Data protection challenges of personalised e-governance
- Artificial Intelligence and Big Data analysis in e-governance
- Predictive services
DIGITAL PLATFORMS FOR DIGITAL CITIZENS
Looking at the software an average smartphone user has on their device, we find a few dozen apps, none of which are created or owned by a government. Should governments rely on these private platforms with a proven track-record for providing public services? What are the opportunities and threats of doing so?
- What technology and infrastructure is required to create and support Digital Citizens?
- Role of business in creating and supporting Digital Citizens
- Private digital applications in use for governance
All topics will feature a plenary discussion followed by break-out sessions focusing on more concrete aspects of the topic, regional approaches and case studies.
We envision the summit & expo to be opened by the President of the Republic of South Africa. The President of the Republic of Rwanda will be invited to keynote the event in his capacity as the Chairman of the Smart Africa Initiative.
We shall also have leading digital transformation strategist from Estonia on hand to share their experiences as well as direct the various sessions and workshops alongside other experts from the region.
Our audience will be composed of public sector decision-makers from different countries of the region, in charge of eGovernance development at all levels of the administration, including national governments, provincial governments as well as municipal administrations. Ministerial level participation will be strongly recommended as political leadership is frequently the key for sustainable egovernance development in a country.
State owned enterprises leadership as well as corporate leaders and other private sector stakeholders will also be invited. The latter also play a very significant role in the digital transformation of governance.
Additionally, donor organisations and development cooperation agencies shall be a key part of the event.